Is a specific Salesforce edition required?

No. The integration is compatible with all Salesforce editions: Essentials, Professional, Enterprise and Unlimited. Connection is made via the official Salesforce API.

Are review data visible directly in Salesforce contact records?

Yes. Every collected review is automatically added to the relevant contact's activity: rating, platform, publication date and full verbatim.

Can I trigger a collection sequence from Salesforce?

Yes. You can set up rules in Salesforce to trigger Review Collect on specific segments: customers inactive for X days, high-value buyers, contacts with unknown NPS.

● Marketing

Salesforce

Your Salesforce customer data feeds Review Collect. Trigger targeted collection campaigns by segment, purchase history or NPS score, and enrich contact records with every piece of feedback received.

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What you get

✓Bidirectional sync with Salesforce CRM: every collected review automatically enriches the contact record with rating, platform and verbatim

✓Trigger collection sequences from your Salesforce segments by tenure, basket value or NPS score

✓Your sales teams see each contact's satisfaction in real time, directly in Salesforce

✓Automatic Salesforce alerts when a customer publishes a 1-2 star review: your reps are notified before the situation escalates

✓Native integration via the official Salesforce API, compatible with all editions (Essentials, Professional, Enterprise)

Salesforce

Frequently asked questions

Is a specific Salesforce edition required?

Are review data visible directly in Salesforce contact records?

Can I trigger a collection sequence from Salesforce?