Does the Crisp integration require a paid plan?

The integration works with Crisp Pro plans and above. Connect in one click from your Review Collect dashboard via Crisp native webhooks.

Are unhappy customers excluded from review collection?

No. Every customer goes through exactly the same journey. The Crisp routing gives them direct support access. Their review is never blocked.

How does the post-conversation review trigger work?

When a Crisp conversation closes, Review Collect detects the event and automatically sends a review invitation to your customer, at the moment satisfaction is at its highest.

● Support

Crisp

Your unhappy customers want to be heard. Review Collect connects Crisp to give them direct access to live chat, before they publish a negative review.

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What you get

✓Smart routing to Crisp: customers flagging dissatisfaction in the collection sequence are redirected to your Crisp chat, without friction

✓Post-conversation trigger: a review invitation is sent automatically when the Crisp conversation closes with satisfaction

✓Crisp ticket sync with review data for a complete customer history

✓Real-time alerts in Crisp when a sensitive review is detected on your platforms

✓Setup in minutes via native Crisp webhooks, no developer needed

Crisp

Frequently asked questions

Does the Crisp integration require a paid plan?

Are unhappy customers excluded from review collection?

How does the post-conversation review trigger work?